Frequently Asked Questions

Here you can find the answers to the most frequently asked questions (FAQ) received from visitors. These may help better prepare your stay with us!

Hotel and services

Is there any parking?

Yes. Parking is free for all our guests. Le Gaspésiana also has charging stations for electric cars.

Is there any internet access in the hotel?

Yes. Free access to a quality WiFi connection is available to all our guests, in their rooms and common areas.  

Do we need a reservation to eat at your restaurant?

A reservation for the hotel restaurant is not required, but we highly recommend it; especially during peak times.

Do you have a gym?

Yes. All guests of Le Gaspésiana have access to our gym. You are welcomed to use the treadmill, stationary bike or elliptical trainer.

Do you have an indoor/outdoor pool?

We do not have a swimming pool at the Hotel Gaspésiana but we are a few steps from the sea! You have access to the sea from our hotel and you can swim there.

What kind of packages do you offer?

To learn more about all the packages we offer, we invite you to visit the Offers and Packages section of our website.

How can I be informed of all your promotions?

The best way to hear about our promotions is to follow us on our social media platforms (Facebook and Instagram) and to subscribe to our newsletter. You can also take a look at the Offers and Packages section of our website.

Is the hotel located near the water?

Yes. Le Gaspésiana is located right on the shore of the St. Lawrence River.

Is your hotel pet friendly?

Pets are allowed at the hotel for an additional fee of $20/stay.

However, animals are not accepted in the restaurant with the exception of service dogs.

Arrivals and Departures

What time can we register with the front desk on the day of our arrival?

We guarantee rooms will be ready by 4 p.m. If the room you were assigned to is available when you arrive, we will be happy to hand you the keys sooner.

What is the latest we can vacate the room at the end of our stay?

At the end of your stay, you must have vacated your room by noon the latest.

Reservations and Policies

What is you cancellation policy?

If you cancel your reservation at least 24 hours before the date we were expecting you to arrive, no cancellation fee will be billed to you.

Will a pre-authorized payment be taken on my credit card when we book our stay with you?

No. Your credit card will not be charged by us prior to your arrival.

How can I modify my reservation?

We will be happy to assist you if you need to modify your reservation. Simply call us on our toll-free number at 1 800-404-8233 or contact us by email at info@gaspesiana.com.

Is your website secured for online booking?

Yes. You can proceed with your reservation without any worries.

Rooms

Does the hotel have any communicating rooms?

Yes. Le Gaspésiana can offer you rooms that connect to one another.

What is the capacity of your establishement?

Le Gaspésiana offers 45 rooms of various categories.

Are your rooms air conditioned?

Certain room are equipped with an air conditioning unit.

Is breakfast included in the price of our room?

No. Breakfasts are not included in the price of the room. But you can order breakfast at the hotel’s Au goût du large restaurant.

CHALET VILLEGIATURE

What are the rates for renting the chalet?

We invite you to contact us at 1-800-404-8233 for more details on the rental of our Chalet Villégiature or consult our website.

Please note that the rental of the chalet for the year 2022 ends on September 17, 2022, until the next summer season.

Can we cook in the chalet?

The chalet is equipped with a kitchenette including a hob, microwave and refrigerator. A BBQ is also on the terrace.

MAISON HÉLIOS HEALTH CENTER

How can I book a treatment at Maison Hélios?

You can contact the Maison Hélios team directly to see their availability and make an appointment.

Useful Information

When did Le Gaspésiana open its doors?

Le Gaspésiana opened its doors in 1948.

How wide is the St. Lawrence River behind the hotel?

From shore to shore, the river behind our hotel measures 46 km (28 miles).

What town is located right on the other side of the St. Lawrence River?

Le Gaspésiana is located on the south shore of the river. Across the river, on the north shore, is la réserve de Betsiamites, a First Nations reserve and Innu community.

Is the water behind the hotel salty?

The water behind the hotel is indeed salty. The St. Lawrence River takes it source in the Great Lakes, becomes salted when it reaches l’Île d’Orléans before entering the Atlantic Ocean.

Can you swim in the St. Lawrence River?

Absolutely! All our guests have access to the beach behind the hotel.

What is the temperature of the water of the river?

The annual average temperature of the St. Lawrence River in Sainte-Flavie is 4,3°C (40°F). Between May and September, the temperature varies on average between 7 and 12°C (44 and 53°F). Are any of you brave enough to go for a swim?